Captain Operations Intern

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

We are looking for a motivated and detail-oriented Captain Operations Intern to join our team at the Careem Operations Center. In this role, you will support our team in managing daily interactions with captains, addressing their queries, and enhancing their overall experience. This internship is a great opportunity to gain hands-on experience in the food delivery industry.

Key Responsibilities:

• Captain Engagement: Assist in meeting with captains to address their daily queries and concerns.
• Issue Management: Resolve captain issues in real-time
• Query Escalation: Support the escalation of unresolved queries to relevant teams for quick resolution.
• Sentiment Management: Assist in monitoring captain sentiment and providing feedback to improve their experience.
• Operations Organization: Help organize the operations center, including maintaining dashboards and performance metrics.
• Queue Management: Support the organization of an efficient queuing system for captain interactions.
• Training Support: Assist in organizing and facilitating training sessions for captains.

Qualifications:
 
Must be on Parent Or University visa sponsorship.

• Education: Currently pursuing a degree in Business Administration, Operations Management, or a related field.
• Experience: No prior experience is required, but experience in customer service or a similar role is a plus.
• Language Skills: Proficiency in English and Urdu/Hindi is required.
• Technical Skills: Basic Excel skills and familiarity with data management.
• Communication Skills: Strong email writing and interpersonal skills, with the ability to empathize and understand captain concerns.

Personal Attributes:

• Eager to learn and take on new challenges.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.
• Proactive and self-motivated.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.