Job Description
Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
We are recruiting a Call Centre Executive - Collections for our client, based out of their Dubai office.
Key Responsibilities:
Debt Collection:
Initiate outbound calls to discuss overdue payments and convince them to make the necessary payments towards their overdue payments.
Negotiation & Settlement:
Negotiate settlements for closure of liability
Offer solutions and adjustments to assist customers in resolving their debts while meeting collection objectives.
Record Management:
Log every contact attempt, including details of the conversation and outcomes.
Remove settled debts and deceased individuals from records in accordance with company policies.
Update customer records when debts are satisfied or agreements are reached.
Customer Interaction:
Provide exceptional customer service during every interaction, maintaining professionalism and empathy.
Address customer inquiries and concerns related to their accounts and payment status.
