Job Description
Company Description
SellAnyCar.com offers a new, safe and convenient way of selling your car throughout the Arab world. Use our free car valuation service regardless of make and model to determine the best used car price.
Take advantage of the professional and gratis car inspection and the fast car buying service by SellAnyCar.com - the perfect alternative to time-consuming and tiring advertisements.
SellAnyCar.com offers free car deregistration, part-exchange and settlement of bank loans and mortgages. In any situation we offer you a fast, easy and fair car buying service.
Job Description
To support the goal of providing our company’s customers/Dealers with a world-class experience. In particular, the Customer Service Officer assesses and recommends improvements in long-term operations, and creative initiatives to improve the customer experience.
- Actively call cold Dealers and make them participate in car auctions.
- Achieve calling and lead generation targets.
- Should have good convincing and sales ability to close deals.
- Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
- Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
- Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
- Ensuring that the contact center meets daily and interval goals.
- Implementing customer win-back strategies.
- Implementing CRM campaigns
- Creating analyses and reports
Personality Traits
Self-starter, time management, customer focus, individual accountability, team player and quick learner.
Qualifications
- Arabic- and English-Speaker.
- Ability to manage multiple tasks concurrently, including complex projects.
- Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
- Strong working knowledge of MS Suite (Excel, Access, Word).
- Self-motivated and self-directed, with a positive attitude.
- Experience in a customer-driven environment.
- Accepts responsibility, accountability and takes pride in work.
- Critical and creative thinking are essential.
- Must have a flexible schedule and be willing to work varied hours and days.
- Telesales background is preferred
- Preferably with own visa
