Manages the American Hospital Dubai's Call Centre Department through the effective use of resources with responsibility for proposing to management, meeting and exceeding customer service targets as well as planning areas of improvement or development. Ensures that all calls are answered by employees with agreed and standard time scales and in an appropriate manner. Reviews and implements Call Centre policies and procedures in line with the American Hospital Dubai's Vision and Mission and serves the patients through the delivery of a high standard, efficient patient service that portrays the hospital in the best possible way.