Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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5 Open Positions
Full Time Employee
100-499 Employees · Call Centers & Customer Care Outsourcing

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Job Description

  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Keep the customer interested in the features and utility of a product through effective telephonic communication.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Previous experience in a customer support role.
  • Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
  • Ability to multi-task.
  • Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
  • Refined communication skills with an ability to persuade customers.
  • Portraying a positive outlook towards suggestions from the management related to required improvements.

Preferred Candidate

Residence Location
Dubai,United Arab Emirates
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