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CALL CENTER AGENT - BANKING SECTOR)- 100 Nos. - Dubai, Abu Dhabi - UAE

Today 2025/01/20
100 Open Positions
Full Time Employee · Min 2 Years of Experience
10-49 Employees · Business Consultancy Services - Call Centers & Customer Care Outsourcing - Banking

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Job Description

Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Provide accurate information about banking products, services, and promotions.
  • Resolve customer queries, complaints, and issues promptly.
  • Process service requests, transactions, and escalate unresolved matters to the appropriate teams.
  • Maintain confidentiality and adhere to banking regulations and service standards.
  • Deal with the organization's telephonic conversations with utmost diligence and punctuality.
  • Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
  • Explain all the essential details of the organization's products and services to captivate the customer's attention.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Back up all the call history details by effectively utilizing the company's call center database.
  • Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills


Qualifications:

  • Education: High school diploma or equivalent; Bachelor's degree preferred.
  • Experience: Previous experience in call centers or customer service, preferably in the banking sector.
  • Skills:
  • Excellent communication skills in English (Arabic is an advantage).
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in CRM systems and basic computer skills.

Competencies:

  • Customer-focused with a positive attitude.
  • Ability to multitask and work in a high-pressure environment.
  • Team player with a commitment to delivering quality service.

Preferred Candidate

Years of Experience
Min: 2
Residence Location
United Arab Emirates
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Star Services is the UAE’s leading supplier of primarily oil and gas, petrochemical, engineering, technical and non-technical, and administrative manpower to an impressive range of multi-national corporations, companies, and UAE government departments. Star Services also plays a major role in providing diverse positions for other demanding projects related to construction and large infrastructure, alternative energy, security, education, and transportation.

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