Call Center Agent

Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.

At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.

Job Responsibilities:

• Assist customers with questions and resolve issues related to products or services.
• Provide comprehensive support from inquiry to resolution, ensuring customer satisfaction.
• Gather customer information through phone calls, interviews, and verification processes.
• Assess customer eligibility by comparing information with requirements.
• Handle escalations from dissatisfied customers with patience and professionalism.
• Contribute to sales and organizational goals by achieving related targets.
• Inform customers about procedures, answer their questions, and provide necessary details.
• Keep updated on new product information.
• Conduct post-service satisfaction surveys (SSS) and post-delivery satisfaction surveys (PDSS).
• Follow up on customer complaints with the relevant team.
• Perform data cleansing tasks.
• Make outbound calls for campaigns, feedback, and follow-ups.
• Support marketing campaigns and events by collecting customer data.