Job Description
AboutCalo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role overview
To function as the Cafe Manager and ensure all sections operate successfully in accordance to company standards while using efficient and modern styles of management in daily operations.
The successful candidate will employ their coffee knowledge and managerial skills to play a critical role in maintaining and enhancing our customers’ satisfaction.
Main Responsibilities
- Oversee the Day-to-day operations of the cafe including but not limited to exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe, and employee management
- Ensure that the cafe operates in a timely manner that meets our quality standards
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Hire, manage, and train staff, while establishing a working schedule, and assessing staff’s performance
- Maintain accurate and updated records of daily, weekly, and monthly revenues and expenses
- Must be able to clearly communicate tasks to team members
- Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed
- Take beverage orders with precise attention to customers’ specifications.
- Collaborate with customers to address beverages quality and service issues, and quickly resolve any complaints
- Develop customer retention and acquisition strategies
- Obtain customer feedback to make informed business decisions and meet their needs.
- Maintain a positive and professional approach with customers while presenting Calo’s culture and values
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers
Ideal Candidate
Qualifications
- Must have had a minimum of 5 years of previous experience in reputed cafes as a Cafe Supervisor
- Must have a certified Barista certificate
- Must have a Barista Champion certificate
- Must be a proficient communicator in English
- Must be currently based in the UAE
Knowledge and competency
- Ability to assist customers with beverage menus and ingredient questions.
- Adequate coffee knowledge and different coffee mixtures
- Ability to differentiate coffee aromas, and their taste
- Extensive hands-on experience with professional coffee machines
- Exceptional proven ability in management with experience in leading teams.
- Ability to divide responsibilities between team members and monitor progress
- Outstanding communication and leadership skills
- A good understanding of Google Drive and the ability to learn new programs like Slack & Notion.
- Ability to communicate effectively, particularly in written form
- Possess exceptional customer service skills.
Personality
- Strong communicator
- Pleasant personality and ability to lead with empathy
- Honest
