Proactively reach out to potential and existing clients via phone to introduce and promote the company’s business services.
Build a deep understanding of client needs and provide tailored service solutions.
Follow up persistently on leads provided to develop relationships and close sales.
Record client interactions, feedback, and status updates in the company’s CRM system to maintain data accuracy.
Collaborate with the sales team to strategize approaches and identify high-value leads.
Provide after-sales support to ensure client satisfaction and encourage repeat business.
Participate in training sessions to stay updated on company offerings and market trends.
Updating of CRM on regular basis.
Basic communication between Accounts and Operations.
SKILLS REQUIRED:
Excellent communication, negotiation, and persuasive selling skills.
Demonstrated experience in telesales or customer service roles, preferably in a B2B environment.
Skills
Knowledge of modern techniques and their implementation to boost sales activities.
Proven track record of maintaining professional ethics through the portrayal of exemplary soft skills.
Knowledge of customer service principles and processes.
Performance-driven and capable of achieving targets under pressure.
Portraying superb soft skills during customer interaction and seminars as per requirement.
Ability to find the right balance between client requirements and company terms, thereby improving profit margins and maintaining fruitful customer relationships.
