Business Process Analyst

About the job
We seek a highly motivated and detail-oriented Business Process Analyst to join us at PayFuture.
As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.
The Business Process Analyst evaluates, designs, executes, measures, monitors and controls business processes. You will work to ensure that business process outcomes are in harmony with an organisation’s strategic goals.  
In this role, you will focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organisation to meet its business objectives and goals.

As our Business Process Analyst, you will have these main objectives:

• Analysing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.

Key Responsibilities:

• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices. 

You will be a good fit if you:

• Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution
• Have a minimum of 5 years of experience working in a large-scale professional Payments environment
• Have working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000.
• Are familiar with process mapping and modelling techniques.
• Possess strong analytical skills with the ability to collect, study and interpret complex data.
• Are able to manage and perform multiple complex tasks as part of the daily work assignment.
• Have proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Are a strong communicator and presenter, who can effectively communicate process changes and recommendations to stakeholders at all levels.

Preferred Skills or Qualifications:

• Relevant certification in business process management or a related field.
• Working knowledge of process improvement methodologies, such as Lean Six Sigma.
• Experience in project management and change management.
• Knowledge of specific industry regulations and standards.
• Experience in change management methodologies.
• Familiarity with data analytics and visualisation tools.