Business Manager - Operation Falafel

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. 
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. 
A Business Manager is responsible for driving a company’s business and increasing its revenue, identifying, and developing new business opportunities and building and expanding the presence of the company and its brands.
The Business Manager at Operation Falafel will play a pivotal role in overseeing the strategic direction and operational efficiency of our restaurant operations. This position involves collaborating with various departments to drive business performance, enhance customer satisfaction.

What You'll Do?

• Strategic Growth & Market Analysis:
• Assess and identify new opportunities for growth in both current and prospective markets. Establish the company’s goals and objectives to guide operational strategies, ensuring alignment with overall business aspirations.
• Team Leadership & Development:
• Recruit, train, and mentor new employees to foster a high-performance culture. Conduct regular employee evaluations to determine areas for improvement, providing feedback and support to enhance individual and team performance.
• Operational & Financial Management:
• Design and implement comprehensive business strategies and plans to achieve company goals. Ensure all outlets have adequate resources—personnel, materials, and equipment—to function efficiently. Develop and oversee the company budget, conducting periodic analyses to maintain financial health and adherence to legal guidelines.
• Performance Oversight:
• Take full responsibility for the performance of all outlets, focusing on aspects such as general appearance, quality, taste, employee engagement, and profitability. Monitor and analyze operational effectiveness using metrics like P&L statements to drive improvements and maintain standards.
• P&L Management & Revenue Targets:
• Achieve revenue and EBITDA targets through diligent P&L management. Collaborate with Regional Managers to develop restaurant-specific Annual Operating Plans and set monthly business plans, regularly reviewing performance to ensure targets are met.

What Are We Looking For?

• Minimum university degree in Business Administration, Hospitality Management, or a related field (preferred).
• 10+ years of overall experience, with at least 8-10 years in senior management roles within the food service or hospitality industry.
• 5+ years of operations management experience, with a proven track record of driving significant improvements in sales, profitability, and operational efficiency.
• Extensive knowledge of performance metrics, product specifications, and advanced management systems.
• Proven success in leading large teams and developing a high-performing organizational culture through effective coaching and mentoring of senior leadership.
• Strong expertise in customer experience management, with a focus on implementing strategies that enhance customer satisfaction and loyalty.
• Demonstrated ability to manage complex budgets and financial performance, ensuring alignment with strategic business objectives.
• Fluent in Arabic and English (oral and written) is a must
• Innovative, results-oriented leader with excellent strategic thinking, negotiation, and communication skills.