Business Development Manager

Role: Business Development Manager                               

Location: Abu Dhabi

Role Purpose: 

• Identifying and pursuing new business opportunities, promoting Islamic banking products, and driving revenue growth. 
• The goal is to enhance product penetration and support ADIB’s strategic cross-sell initiatives.

Key Accountabilities of the role:          

• Work closely with Wholesale Banking Group and other stakeholders on new and existing corporate clients in portfolio under management and scope business potential.
• Proactively arrange and conduct business meetings with prospective clients to promote ADIB’s Retail products and services.
• Conduct comprehensive market research to identify new business opportunities, customer needs, and market trends. 
• Track and manage the entire contract and agreement process, ensuring timely conversion and fulfilment of client expectations.
• Maintain detailed records of sales, revenue, and other key performance indicators to monitor progress and inform strategic decisions.
• Continuously promote ADIB’s products and services, anticipating and addressing potential client objectives and concerns.                                            
• Provide marketing intelligent on key competitors to ensure competitive proposition and packages are in place.
• Collaborate closely with internal teams to create tailored propositions that meet the specific needs of clients while adhering to Islamic banking principles.
• Increase key products penetration within assigned portfolio and channel leads to tagged teams through Lead Management team.
• Provide employees of corporates in assigned portfolio with superior service level and swift conversion of leads (within TAT) in coordination with Customer Excellency team.
• Provide exceptional customer support, addressing and resolving client complaints with a focus on maintaining customer satisfaction and loyalty.
• Propose campaigns, identify opportunities to increase products penetration and propose policy enhancement items that are portfolio/employer relevant.
• Develop and maintain strong relationships with new and existing clients, ensuring long-term partnerships that align with the bank’s objectives and values.

Specialist Skills / Technical Knowledge Required for this role:

• Minimum of 3-5 years of experience as a Business Development Manager or in a similar role, preferably within the banking.
• Proven experience in customer support, with a strong commitment to client satisfaction and relationship management.
• Proficiency in English is essential; additional language skills, particularly Arabic, are an advantage.
• Deep understanding of the market dynamics, especially within the Islamic banking industry.
• Strong ability to build rapport with clients and internal stakeholders, fostering trust and collaboration.
• Excellent time management and planning skills, with the ability to prioritize tasks and manage multiple projects effectively.
• Exceptional communication and negotiation skills, both written and verbal, with the ability to present complex ideas clearly and persuasively.
• Demonstrated leadership abilities, with a track record of leading teams and driving business growth.
• Critical thinker with strong problem-solving skills, capable of making sound decisions under pressure.
• Proficiency in MS Office Suite, with strong command of data analysis and reporting tools.
• Bachelor’s degree in business administration or a related field; a master’s degree or relevant certifications in Islamic finance is a plus.