Business Change Consultant

Job Req Number:  88476
Time Type: Full Time

DSV is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale. An exciting opportunity for a candidate with a solid background in logistics to join our Solutions department in our Dubai branch.

The Business Change Consultant, is responsible for successful optimization and delivery of Warehouse Mangament System (WMS) processes to DSV Solutions sites. The incumbent will deliver functional and technical business process expertise in multi project team, ensuring high quality time deliverables.

Reporting Line: Senior Manager, Commercial, Solutions

Location: Dubai, UAE

Detailed Responsibilities:

• Analyze and document client and business requirements.
• Design, configure, test, and implement WMS processes.
• Provide process optimization and improvement proposals.
• Train key - and end - users on designed processes and functionalities
• Create functional designs for internal and external reports and documents.
• Keeps track and where needed escalate for on time delivery on deliverables requested from DSV Global IT
• Gatekeeper for warehouse process standardization
• Write and test functional specifications based on business requirements for applications changes and improvements.
• Other duties as assigned by management to support special projects.

Customer Support:

• Provide regular scheduled project updates to internal and external stakeholders.
• Analyze complex issues and client cases and provide sensible generic solutions.
• Advocate and sell best practices and standardization to internal (and external) parties.

• Builds and maintains relationships with internal and external stakeholders to understand and anticipate customer needs for specific projects. 

Qualifications & Characteristics:

• Bachelor’s degree Information Technology or related field.
• Minimum of 8 years’ supply chain/IT experience in a third-party logistics provider with multiple client.

• Logistics process background (specifically warehousing and road experience)
• WMS knowledge (Preferably INFOR and CARGOWRITE)
• Experience of SIT / UAT for EDI with clients
• Project Management experience (certification will be additional advantage)
• Good communication skills as need internal / external communication with customers.
• Excellent team player and support team as when required
• Ability to define requirements, analyse facts and determine relevant solutions/ actions to be taken
• Ability to meet deadlines and work under pressure.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. 

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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