Collecting and analyzing the requirements for the systems.
Evaluate user requirements in coordination with vendors for systems analysts and programmers and
conduct impact analysis.
Maintain an overall requirements profile, for future actions and plan the systems version accordingly
in coordination with vendors and programmers.
Coordinate with technical and business staff from other government organizations for business
analysis and systems support, as required.
Fully understand functionality of systems and be able to judge the impact of business requirements
on the system design and architecture.
Provide business solutions by investigating without drastic impact on existing functionality of
applications.
Evaluate bugs severity, user requirements of immediate actions and future systems improvements.
Maintain up-to-date information about all applications, including their platform, technology,
servers’ details, support contract vendor and details, and ensure their information is maintained in
the System Architect tool.
Create, modify and maintain Application Support Process based on changing business requirements.
Ensure that the software systems are running smoothly, without any interruption and issues are
reported to the development team for resolution.
Manage vendors and monitor and report on application SLAs.
Assess and approve standard and non-standard software requests made by staff based on
business requirements.
Perform other responsibilities associated with this position appropriate.
Requirements
Bachelor’s degree in information technology or any similar degree from a globally leading
University, 8 years of experience or above in IT, which the last 3 years are assigned and executed
similar duties
customers and colleagues.
Fluent in English and Arabic, reading, writing and speaking.
