Business Analyst - Card

VAM Systems is currently looking for Business Analyst - Card for our UAE operations with the following skillsets & terms and conditions:

Card Business Analyst should ensure the smooth execution of card-related projects and operations by bridging business needs and technical solutions. Key capabilities include.

Experience: 8+ years

1. Domain Expertise

• Deep understanding of the card lifecycle: Issuance, Activation, Usage, and Closure.
• Knowledge of Credit, Debit, Prepaid, and Corporate Card products.
• Familiarity and worked with card schemes (e.g., MasterCard, Visa, Amex, UnionPay) and their compliance requirements.

1.  Requirement Gathering and Analysis

• Collaborating with stakeholders to understand business needs and translate them into technical requirements.
• Conducting gap analysis between current processes and desired outcomes.
• Drafting detailed business requirement documents (BRDs) and functional specifications.

1. Technical Proficiency

• Understanding card management systems (CMS) and their integration with banking channels like IVR, ATMs, and Digital Banking.
• Familiarity with APIs, file formats (ISO 8583, XML, JSON), and system integration for card issuance and settlement processes.
• Knowledge of encryption and tokenization methods for secure card transactions.

1. Process Optimization

• Identifying inefficiencies in existing card operations and proposing solutions to streamline processes.
• Developing workflows for card-related operations, including onboarding, embossing, e-statements, and customer servicing.

1. Experience (Past Projects):

• Proven track record of managing card-related projects such as:
  • Launching new card products (credit, debit, corporate cards).
  • Implementing or migrating to new Card Management Systems (CMS).
  • Managing card personalization vendor changes (e.g., New Card Perso USP).
• Experience with platforms like NI (Network International) platform, Vision plus, etc.

1. Compliance and Risk Management

• Ensuring all card processes comply with regulatory standards and card scheme mandates.
• Supporting risk assessments related to card issuance, transactions, and data storage.

1. Vendor and Stakeholder Collaboration

• Working with card personalization vendors and payment processors to ensure seamless implementation.
• Managing vendor contracts and performance for card-related services.

1. Data Analysis and Reporting

• Generating and analyzing reports on card performance metrics like spend volume, delinquency rates, and activation trends.
• Utilizing data insights to recommend improvements in card offerings.

1. Testing and Quality Assurance

• Designing and executing test cases for card issuance, integration, and transactions.
• Verifying that the implemented solutions align with the defined requirements.

1. Customer Focus

• Supporting initiatives to enhance customer experience, such as mobile wallets, virtual cards, and contactless payments.

                Providing feedback to design teams for improvements in card-related customer journeys

Terms and conditions

Joining time frame: (15 - 30 days)

Terms and conditions: 

Joining time frame:   maximum 4 weeks