Branch Operations and Service Supervisor – UAE National (0000K78R)
Some careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.We are currently seeking an ambitious UAE National to join our Wealth and Personal Banking team working together to provide a world class service to our most valuable clients.
In this role you will: -• Develop and manage the customer service experience for customers at information counters. The role includes effectively managing the information counter team.• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.• To arrange the GL account manual transaction details with full support documents to Cadency (known as AssureNet) reconciler.• Required to sign the COC & DD’s as per the limits provided.• Required to check the vouchers and to make sure that these are processed in accordance with the FIM/Cash Handling Procedure /Line of Business Procedures while endeavouring to protect the Bank from incurring financial losses.• Required to exercise due diligence and be always vigilant. • Ensure all checks are completed on On-Demand and Race portal in the absence of Manager Branch Operations.• Required to support branch management in approving maintenance performed for services.• Maintain operational standards, efficiency and minimize operational risk by ensuring implementation of all audit recommendations.