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Full Time Employee · Min 4 Years of Experience
100-499 Employees · Medical Clinic - Dental Center & Clinic - Other Healthcare Services

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Job Description

Keys responsibilities


Silkor is seeking a dynamic and results-driven Branch Manager to oversee operations, sales, and team performance at our clinic. The ideal candidate will have a strong background in sales, customer service, and team leadership, ensuring high standards of client satisfaction and business growth.

  • Sales & Business Growth: Drive revenue by setting and achieving sales targets, upselling treatments, and ensuring client retention.
  • Operations Management: Oversee daily clinic operations, ensure SOP compliance, and maintain high service standards.
  • Team Leadership: Recruit, train, and motivate the team to achieve sales goals and deliver exceptional customer service.
  • Client Relations: Maintain and enhance client satisfaction by ensuring a seamless customer experience.
  • Financial Oversight: Monitor P&L, control expenses, and ensure the branch operates within budget.
  • Marketing Support: Collaborate with marketing teams for local promotions and campaigns to drive footfall.
  • Reporting & Compliance: Ensure accurate reporting of KPIs, manage stock levels, and adhere to company policies.


Specific Skills by Role:

  • Single.
  • Excellent analytical and problem-solving skills.
  • Strong leadership abilities to manage teams and boost performance.
  • Experience in P&L analysis, inventory management, and operational compliance.
  • Friendly and professional demeanor.
  • Expertise in scheduling, booking, and client relationship management.
  • Sales and number oriented.
  • Customer service oriented.
  • Strong sales experience in Retail and service providers and target oriented.
  • Knowledge of clinic systems or CRM tools is a plus.


What We Offer:

  • Competitive salary + performance-based incentives
  • Career growth opportunities
  • Training and professional development
  • A dynamic work environment in a leading medico-aesthetic company


Apply Now! If you have the skills and passion to lead, grow, and inspire, we want to hear from you!

Skills

  • Empathy and integrity.
  • Strong teamwork and adaptability.
  • Organizational skills and attention to detail.
  • Goal-oriented and driven to succeed in a fast-paced environment.
  • Strong interpersonal and communication skills to engage with clients professionally and empathetically.
  • A service-oriented mindset to enhance customer experience and retention.
  • Quick to assess situations and come up with practical, on-the-spot solutions.
  • Ability to troubleshoot issues independently without constant supervision.
  • Flexibility to handle unexpected challenges, whether it’s dealing with a demanding client, last-minute operational changes, or team dynamics.
  • Remaining calm and resourceful under pressure.
  • Confidence in engaging with clients, suppliers, or colleagues with diplomacy and tact.
  • The ability to read people and adjust their approach accordingly.
  • Knows how to find the right tools, contacts, or strategies to get tasks done efficiently.
  • Familiar with the local environment, systems, and market trends (especially useful for client acquisition and vendor management).
  • Can pick up new skills or information rapidly and apply them effectively.
  • Stays proactive about learning industry trends and adapting to them.
  • Skilled at managing their own emotions and understanding others’ emotions to maintain positive relationships.
  • Can de-escalate conflicts and maintain professionalism.


Preferred Candidate

Years of Experience
Min: 4
Residence Location
Lebanon; Oman; Qatar; United Arab Emirates
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Silkor - Laser Medical Center
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Established in Beirut in 1997, Silkor is an industry pioneer and the Middle East and North Africa (MENA) region’s leading chain of laser hair removal, laser medico-aesthetic and skin treatment services. Since then, Silkor has expanded its operations across the Middle East and is now poised to penetrate Europe. Today, Silkor Holding employs 250 multinational employees who have performed over 3.2 million treatments in the Middle East. With the new establishment of its Headquarters in Saifi, Solidere and its GCC Head Office in Dubai, Silkor Holding oversees its regional operations by providing the following shared services: HR, Marketing, Operations, Finance, Corporate Development and Project Management. .

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