Boutique Client Coordinator
How will you make an impact?
As a true ambassador of Cartier, you will be part of the Dubai Mall Fashion Avenue boutique team and you will be responsible for developing an overall culture of clienteling by working with the boutique team to ensure clienteling KPIs are understood and met. You will be developing, sharing and analyzing reports related to client data, client insights and KPIs, engaging in all aspects of client treatment within the boutique to ensure successful client experiences (gifting, activations…). You will proactively identify opportunities to enhance the overall approach towards client topics within the boutique.
Your main responsibilities will be to look after Client Data & Insights, Client Database Management, Clienteling KPIs Ambassadorship, Event list Management and Client Gifting & Treatment.
You will play an integral role in defining this newly created role and will be instrumental in the implementation of the client strategy in the boutique.
How will you experience success with us?
Seeing this opportunity as a long term career with us, you will be fluent in English & Arabic/French will be a plus, with excellent communication skills to collaborate with both colleagues and clients. You will have a minimum of 5 years of related experience in CRM / Client Services / Client Development roles, previous experience in luxury and knowledge of retail will be preferred. You will have proven ability to manage projects, meet deadlines and deliver multiple objectives at the same time.
You will also have solid analytical skills, including excellent multi-tasking and prioritization skills, able to build a plan to transform rough data into relevant insights.
How do we keep you smiling?
To reward your strong contribution to our team, you can expect a flexible work environment from our boutique in Dubai Mall Fashion Avenue. In addition you will also be provided with; Annual Bonus/Laptop/Monthly Commission/Phone/Ticket Allowance/Medial Insurance/Life Insurance/Discount to Richemont brands. We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.
Your journey with us:
If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Boutique Director, Retail Management Team & HR Manager as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER
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