Job Description
Position Summary:
The Boat Rental Specialist is responsible for managing all aspects of boat rental services, including reservations, customer relations, and ensuring a seamless experience for clients. This role requires strong communication skills, attention to detail, and a passion for boating and hospitality.
Key Responsibilities:
- Customer Service & Relations:
- Assist customers in selecting the right boat for their needs and preferences.
- Handle inquiries via phone, email, or in person regarding boat availability, pricing, and services.
- Provide detailed explanations of rental terms, safety procedures, and area navigation guidelines.
Reservations & Scheduling: - Manage boat rental reservations, cancellations, and schedule adjustments using the booking system.
- Ensure timely communication with customers about their rental details and requirements.
Boat Maintenance & Inspection: - Conduct pre- and post-rental inspections to ensure boats are clean, operational, and well-maintained.
- Coordinate with maintenance teams for repairs and regular servicing of the fleet.
Safety & Compliance: - Ensure customers meet the requirements for renting (e.g., boating licenses, age restrictions).
- Provide safety briefings, equipment demonstrations, and instructions for using life vests and other safety gear.
- Maintain compliance with local marine laws and regulations.
Payment & Reporting: - Process rental payments, deposits, and refunds.
- Maintain accurate records of daily transactions and prepare reports for management.
Marketing & Promotion: - Promote boat rental services through social media, events, and partnerships with local tourism agencies.
- Upsell additional services such as guided tours, fishing gear, or catering.
Problem Resolution: - Address and resolve customer complaints, emergencies, or on-water issues promptly and professionally.
- Coordinate with rescue or emergency services in case of accidents or breakdowns.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality, Tourism, or Marine Studies is a plus.
- Proven experience in customer service or the hospitality industry, preferably in boat rentals or marine services.
- Knowledge of boating, navigation, and marine safety regulations.
- Proficiency in using booking systems and basic computer applications.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
