Bell Team Captain

Company Overview:

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain from trip planning to indulging passengers with exceptional hospitality. Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives. 

Department Overview:

DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.

Job Purpose:

The Bell Team Captain leads and manages a team of Bell Attendants to provide exceptional customer service to guests. This involves overseeing the daily operations of the team, ensuring that guests receive prompt and efficient service, and addressing any issues or concerns they may have.

Key Responsibilities:

• Lead and manage a team of Bell Attendants, providing guidance and support as needed.
• Oversee the daily operations of the Bell Attendant team, ensuring that guests receive prompt and efficient service.
• Train and develop team members, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
• Address guest concerns and resolving any issues that arise.
• Ensure that the Bell Attendant team operates in compliance with company policies and procedures.
• Maintain a safe and clean work environment for team members and guests.
• Contribute to the development of strategies and initiatives to improve guest satisfaction and enhance the FBO reputation.
• Collaborate with other departments to ensure seamless operations and guest experiences.

Compliance Related Duties:-

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. 
• The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Requirements:

High school diploma or Official certification, UAE driving license preferred

Fluent in English

Intermediate IT skills (MS Office database)