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Job Description

Overview of the role 

The Beauty Specialist/ Makeup Specialist will play a key role in enhancing the beauty experience for our customers by providing expert makeup consultations, product recommendations, and demonstrations. The ideal candidate will have a strong knowledge of makeup techniques, products, and trends, particularly those relevant to the Middle Eastern market. This role requires a dynamic and customer-focused individual who can provide exceptional service and foster long-term customer relationships.

 

What you will do 

  • Supports selling plans to deliver sales budget 
  • Carry out planogram and price change and maintain store appearance and merchandising standards 
  • Monitor stock level & ensure regular replenishment of stocks
  • Conduct makeovers for customers 
  • Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages. 
  • Monitors and updates report on product shelf life
  • Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead. 
  • Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager. 
  • Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.) 
  • Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis. 
  • Provides information to customers on regimen building   

 

Commercial 

  • Monitors and delivers 100% Brand Product availability 
  • Monitors replenishments of stocks and product housekeeping in the selling area. 
  • Cleans and Maintains make up applicators and tools.
  • Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use. 
  • Checks proper implementation of promo call outs, hero display, price change etc. 
  • Attends to customers complaints with sincerity and understanding. 
  • Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards. 
  • Follow through on customer’s feedback and requests
  • Conduct personalized makeup consultations, including color matching, skin type assessment, and style preferences.
  • Provide expert recommendations on makeup products and techniques suited to individual needs and occasions.
  • Demonstrate product application techniques, including foundation, eye makeup, and contouring, to educate customers on achieving desired looks.   


Process 

  • Aligns with Store Manager on submission of sales tracker
  • Maintains adherence to planogram implementation. 
  • Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.   


People 

  • Plans and monitors Personal Development Plans In role development interventions. 
  • Ensures timely submission of Performance Review 
  • Implements action plans for employee engagements. 
  • Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).  

 

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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