BBD - Relationship Manager (Outsourced)

Role       : Relationship Manager
Location : Dubai                       
Role Purpose:
This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service 
   
Key Accountabilities of the role      
 

• Revenue:  
• Expenses:  
• Net Income:
• Assets:
• Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated Complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct
• No of valid customer complaints, Percentage of Delinquent customers, No. of customer exits due to Financial Crime Compliance reasons

Specialist Skills / Technical Knowledge Required for this role:

1. Good  knowledge of ADIB’s Business Banking products & services
2. Experience of credit analyses.
3. Good knowledge of ADIB’s  Operational Policies & Procedures
4. Proficient in credit appraisal techniques including credit, risk, business & financial analysis.
5. Knowledge of Business Relationship Management.
6. Fair Knowledge of UAE banking practices, regulations & risks
7. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
8. General awareness of competitors in the local market
9. Excellent knowledge of service standards
10. Knowledge of Cross Sales 
11. Computer skills
12. Excellent Communication Skills