Banquets & Events Host/ Hostess - Events - InterContinental® Hotel Dubai Festival City

Do you see yourself as a Banquets & Events Host/ Hostess for Events at InterContinental® Hotel Dubai Festival City?  
What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Meeting and greeting all guests and potential guests at the entrance of the Events Lobby, and ensuring the following procedures:   
  • Welcoming and assisting guests to the meeting space
  • Being attentive to guest requests
  • Redirecting guests to Lunch venues in IHG DFC
• Maintaining impeccable personal presentation standards in accordance with hotel policy.
• Being attentive to guests and reporting any major incidents to the Supervisor.
• Maintaining responsibility of cleanliness of hostess stations.
• Assisting with weddings and communicating with organiser.
• Assisting the service team whenever needed.
• Having an overview of all meetings taking place in IHG DFC, effective planning, preparing and placing all the required signage stands in accordance with BEOs.
• Maintaining current information on all general activities of the hotel.
• Be familiar with property safety, first aid and fire and emergency procedures and operating equipment safely and sensibly.
• Initiating action to correct a hazardous situation and notifying supervisors of a potential dangers.
• Logging security incidents and accidents in accordance with hotel requirements.
• Adhering to Food and Beverage Policies and Procedures.
• Demonstrating co-operation and trust with colleagues, supervisors, teams and across departments.
• Communicating well to ensure effective shift hand-overs.
• Creating a positive hotel image in every interaction with internal and external customers.
• Maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Completing tasks as directed by relevant team members.

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you’ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you’ll have spent at least a year as part of the Banquets and Events operation team.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?