B2B Manager | Retail | ACE Hardware
Location: Dubai, AE
Job Requisition ID: 162274
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The job holder will be responsible for development of Business 2 Business (B2B) for ACE core Business and execution of strategies to meet business objectives at ACE Hardware. The job holder will be a commercially driven who will be accountable for evaluating business trends, negotiating, and managing customers, building strategic relationships with large B2B customers – new and existing.
As a B2B Manager, the job holder will be driving B2B agenda by collaborating with internal stakeholders in EIT, Internal Audit, Process & Compliance, Marketing, Ecom and Stores to develop B2B function within the division. Also ensuring streamline of processes and making use of technologies to enhance interaction with customers and deliver excellent customer experience at the same time. The job holder will be accountable to manage sales budgets and ensuring deliverance of top line and bottom line for B2B Sales Vertical.
What you will do
Planning & Execution of Business to Business (B2B) Strategy
• Develop, define and prioritize key strategic objectives in coordination with partners throughout the organization to provide decision support through high quality business forecasting, operations and analytics processes.
• Create highly sophisticated analytical frameworks and functional models to forecast the business and provide recommendations for solving key business problems.
• Develop and maintain KPIs and business dashboards to enable performance management and facilitate accountability.
• Deliver timely, accurate and effective analysis and reporting of financial & operational performance to executive and senior management.
• Track performance relative to budgets, schedules, milestones, and performance targets.
• Develop annual regional business plan to reflect the vertical positioning, negotiate key aspects of the planned delivery with the brand in each regional market.
• Oversee all aspects of strategic B2B set-up plan including setting up channels of EIT, Ecom and Sales & Distribution
• Delivering revenue from the launch period. Maximize turnover by ensuring accurate, timely and commercial sales planning and forecasting.
• Develop information points at all brick & mortar store to channelize B2B verticals queries
Digital
• Ensure vertical has a digital roadmap strategy according to the Digital First initiative.
• Strategize to activate the stock integration project to maximize online sales.
• Work with the data team to drive deep insights around how B2B verticals use the platform and drive strategies to identify new opportunities
Business Development
• Identify strategic partnerships with influential businesses and individuals who will support to drive awareness and adoption of the B2B vertical, within the professional community in MENA.
• Plan and maximize the sales and profit contribution of the ACE in MENA
Required skills to be successful
Job-Specific/Technical Skills required to complete the tasks:
• Digital Transformation and change management skills.
• Holds strategic vision and strong business acumen.
• Engaging & influential: A real go-getter who can work autonomously with others and builds strong relationships to achieve positive results. Has the ability to coach, mentor, and act as a role model to the team.
• Professional, positive & displays Integrity: Communicates openly, transparently & confidently across a wide variety of internal & external audiences. Ability to interact cross functionally with peers and senior leaders to achieve beneficial business results.
• Highly organized: Strong prioritization, time management & organizational skills, also could delegate and organize others.
• Fast & Flexible: Proactive & responsive with the foresight to anticipate & the ability to react positively in a fast-paced, changing environment and always operating with the best interests of the company and in line with the company values.
• Customer Focused: Passion for customer service, champions customer experience and brand engagement through all touch points.
• Personal goals and values align to Al-Futtaim Group values.
• May be required to work out of normal business hours/periods due to business needs.
Behavioural Competencies:
• Strong communication skills, collaborative, strong influencing others, taking initiative, engaging leadership and developing talent.
• Keeps up to date with the latest trends and brands.
• Drive for results and delight our customers.
Job-Specific/Technical Skills required to complete the tasks:
• Business development skills,
• Negotiation skills,
• Customer Service Skills,
• Analytical skills,
• Effective Communication,
• Presentation skills.
What equips you for the role
Education: Graduate with a major in Commerce & Business Studies. MBA will be an added advantage.
Minimum Experience and Knowledge:
• 05 - 08 years’ experience of Business Development & Sales in MENA is essential.
• Proven planning and organizational skills
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
