Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce.
Amazon is looking for a Program Manager in MENA to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer experience.
The role will be focusing on managing re-commerce activities through Amazon Warehouse program -Amazon’s channel of re-selling open-box, and repackaged products to customers. This is a cross-functional role that requires close partnership with various stakeholders such as Retail, Tech and Operations teams. The role requires strong Analytics skills, Data visualization, and project management to effectively deliver and execute at scale projects while ensuring optimum profitability. In this role, you will have ownership of end-to-end analytics development to complex questions and you’ll play an integral role in strategic decision making.
Key job responsibilities
• Track and Benchmark OPS grading with other locales, including conducting FC grading audits.
• Overseeing operations performance in Amazon Warehouse grading including the various sources of inflow to Amazon Warehouse (Returns, RVRs, etc.)
• Develop metrics, data sources, and promote data accuracy within Operational reporting.
• Partner with product teams on the launch of new features/categories in Amazon Warehouse.
• Working with large data sets, automate data extraction, and build monitoring/reporting dashboards to measure the performance of AW.
• Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years of data visualization and reports tools experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of program or project management experience
- • 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Quick sight, Power BI.
PREFERRED QUALIFICATIONS
- 2+ years of Tableau or equivalent tools experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience with data modeling, warehousing and building ETL pipelines
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.