AVP- Customer Value Proposition

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

• The CVP team is responsible to drive and enable strategic and tactical initiatives to enable enhanced customer experience and value for GPB and FAB internal stakeholders and external clients.
• The team delivery expectation is to own and drive key projects and initiatives with a degree of autonomy/ escalating or drawing from the team or from subject matter experts’ support, as required.
• Primary focus of this role is to drive, enable and deliver specific enhancements with the GPB Value Proposition - through strategic and tactical planning, facilitation, project management and managing and coordinating strategic projects and tactical initiatives

KEY ACCOUNTABILITIES:

Strategic Project Delivery Ensuring the delivery of strategic initiatives/ projects to meet objectives, outcomes and project benefits. Supporting on the following items:

• Lead and Plan Strategic Projects/ Programmes
• Facilitate planning/ project outcomes - “make it happen”
• Build Business Case and BCD - Budget / Estimates / Projections/ Benefits
• Secure Approvals [internal/ external/ BCD/ Budgets etc]
•  Manage and Coordinate Delivery
• Identify and Manage Risk and Issues
• Report on Project Status and Delivery

Change Management/ Communication and Training

Tactical Enhancements

Conducting and supporting analysis and delivery of Internal and External Requirements – which may relate to Regulations / Process / Procedures/ business issues -

• Conduct detailed analysis of data/ information/ documentation as required to support business enhancements
• Support, Manage and provide solutions to help resolve business issues
• Provide support to plan and find solutions to close audit points related to PB Business activity
•  Define and Analyse Root Cause (RCA)
• Develop ideas, solutions and options to improve the CV

Reporting and Documentation

Help develop PPT/ Excel/ or Word documentation for reporting for various purposes 

• Specific topics where we need to analyze/ or “Deep dive” / (Change Acceleration Process) CAP Analysis
• Update and report on CVP Projects tracker or Specific Project status
• EPB and Strategic Projects Reporting

Stakeholder Relationship Management

Manage and maintain productive stakeholder relationships to achieve project and business outcomes and productivity

• Create and maintain productive stakeholder relationships on an ongoing basis
• Escalate issues as they arise with respective stakeholders
• Facilitate and enable stakeholder activity, as required
• Keep aware / Inform the right team/ stakeholders wrt risks, new requirements or dependencies

Learning and Development

Maintain up to date knowledge and skills relating to the GPB and FAB business, projects, topics and industry:

• Know the Business; Know the Systems; Acronyms; People.
•  Maintain knowledge of industry and economic changes and developments
• Maintain knowledge of technological developments related to financial services, digital assets, artificial intelligence and other disruptive changes
• Ongoing skills development via FAB/ or external development opportunities

#LI-RA1

•  Minimum 6yrs experience in Banking/ Private Banking .
• Minimum 5yrs experience in managing Projects and Programmes in Banking/ Private Banking/ Fintech or related environments.
• Degree/ or Post Grad Degree Qualified
• Exceptional communication skills (written and verbal)
• Ability to influence stakeholders productively and build trust
•  Solution oriented
• Ability to multi-task and priorities.
•  Ability to cope with volatile, uncertain, complex and ambiguous circumstances.
• Ability to quickly synthesise complex information and package/ present for understanding.
•  Strong proficiency with Word/ Excel/ PowerPoint