Job Description
The Auto Workshop Manager oversees the day-to-day operations of the workshop, ensuring high standards of service, safety, and customer satisfaction. This role requires leadership, organizational skills, and extensive technical knowledge of automotive repair and maintenance processes. The Auto Workshop Manager is responsible for managing the team of mechanics, ensuring efficient workflow, coordinating customer service, maintaining inventory, and achieving financial and operational targets.
Key Responsibilities:
Operational Management
- Oversee daily workshop operations, ensuring efficiency and adherence to service quality standards.
- Schedule and allocate repair and maintenance jobs to mechanics and technicians, balancing workload based on skill levels and job requirements.
- Monitor and manage repair times to ensure timely delivery of vehicles to customers.
Customer Service & Satisfaction
- Act as the primary point of contact for customers, addressing inquiries, explaining repairs, and resolving any complaints or issues.
- Ensure high levels of customer satisfaction by upholding service quality standards and providing transparent and honest communication regarding repairs and costs.
Team Leadership & Development
- Recruit, train, and manage workshop staff, fostering a positive work environment and encouraging teamwork.
- Conduct regular performance reviews, providing feedback and guidance to develop the technical and customer service skills of the team.
- Organize training sessions and stay updated with industry advancements to ensure the team remains skilled and knowledgeable.
Financial Management & Reporting
- Prepare and manage the workshop’s budget, controlling costs and optimizing profitability through efficient use of resources.
- Oversee billing and invoicing, ensuring accurate and timely processing for all jobs.
- Track key performance indicators (KPIs) such as repair times, parts usage, and customer satisfaction, and report results to management.
Inventory & Equipment Management
- Monitor and maintain inventory levels of parts, tools, and supplies, ensuring the availability of necessary items for efficient operations.
- Oversee the maintenance and calibration of workshop equipment, ensuring compliance with safety standards and minimizing downtime.
Health, Safety & Compliance
- Enforce health and safety policies and procedures within the workshop to create a safe working environment for all employees.
- Ensure that all repairs and maintenance activities are performed in compliance with industry standards and regulations.
- Regularly inspect the workshop for hazards, addressing any safety concerns immediately.
Continuous Improvement & Quality Control
- Implement and oversee quality control processes to ensure repairs meet the highest standards.
- Identify areas for improvement in workshop processes, implementing solutions to enhance efficiency, reduce costs, and improve customer satisfaction.
Skills
Requirements:
- Experience:
- Minimum of 5-7 years of experience in an automotive workshop in the UAE, with at least 2-3 years in a management or supervisory role.
- Experience with a variety of vehicles, with preference for candidates familiar with luxury or performance brands.
- Education:
- Degree or diploma in Automotive Technology, Mechanical Engineering, or related field; certification in management is a plus.
- ASE Certification or manufacturer-specific certifications are beneficial.
- Technical Skills:
- In-depth knowledge of automotive repair processes and equipment, with an understanding of modern diagnostic tools and technology.
- Proficiency in using workshop management software and CRM systems.
- Leadership Skills:
- Strong team management skills, with the ability to motivate and lead a team to achieve operational targets.
- Excellent decision-making and problem-solving abilities, especially under high-pressure situations.
- Customer Service Skills:
- Strong communication and interpersonal skills to interact effectively with customers, team members, and upper management.
- Ability to handle customer inquiries and complaints professionally, ensuring a positive customer experience.
- Financial Acumen:
- Understanding of budgeting, cost control, and financial reporting.
- Ability to set and track KPIs and manage the workshop to achieve financial goals.
- Other Requirements:
- High attention to detail, strong organizational skills, and a focus on quality and efficiency.
- Familiarity with safety standards and best practices in an automotive workshop.
Preferred Qualifications:
- Experience in managing a workshop that handles high-end or luxury vehicles.
- Project management experience in an automotive setting.
- Knowledge of hybrid and electric vehicle systems.
Benefits:
- Competitive salary with performance-based bonuses.
- Visa, Insurance as per UAE Labour Law, company Car
- Opportunities for career growth and development.
- Access to ongoing training and industry certifications.
Preferred Candidate
Years of Experience
Min: 5 Max: 7
Residence Location
United Arab Emirates
Degree
Bachelor's degree / higher diploma
