ESSENTIAL DUTIES & RESPONSIBILITIES:
•Investigates and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on various PC-based computers and peripherals.
•Provides technical assistance, support, and troubleshooting in resolving system communications failures and conflicts.
•Provides general and in-depth guidance, assistance, and support to users on diverse software/applications and operating systems as requested.
•maintains a high standard of customer service in dealing with and responding to questions.
•Performs routine, day-to-day hardware and software maintenance as assigned and assists in utilization of systems.
•Work on the orders until completion or escalate to the senior technical support.
•Restore and configure many PCs via the Image backup solutions created by senior technical support.
•Follow up and fully document individual cases via helpdesk software.
•Provide Technical support to users’ PCs/Devices that may require access to critical/confidential data.
•Provide technical support on IT equipment during events, seminars, workshops, and video conferences
•Resolve users’ technical issues assigned through the helpdesk.
•Perform miscellaneous job-related duties as assigned.
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