Attendant Entry Operations - Dubai Parks and Resorts - Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Attendant Entry Operation at Dubai Parks & Resorts part of Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

Responsible for the daily operation of assigned position in Entrance Operations including but not limited to Ticketing, Turnstiles, Group Sales, Annual Pass Processing, Guest Services, VIP Guest and Rental Services. Follows all cash handling and operating procedures of the assigned area and maintains a vigilant focus on positive guest service and strict revenue management.

Offer excellent guest service while meeting capacity objectives of the assigned position. Always polite, courteous and helpful. Entry Operations are the first impression of Dubai Parks & Resorts.

Key Accountabilities:

• Handling and assisting the guests. Responsible for the operation of the entry operations position ensuring proper cash handling, exemplary guest service and positive employee relation whilst conveying a cheerful and positive guest experience attitude at all times.
• Understands the products on offer and can relate these to the needs of the guest, suggesting the best ticket packages to maximize guest experiences and park revenue. Has good employee relations whilst conveying a cheerful and positive guest experience attitude at all times.
• Daily operation of the entry operations position ensuring proper cash handling followed by the cash handling policy, exemplary guest service and positive employee relations
• Performs duties as per SOP for the given area of work
• Conveys cheerful and positive guest experience attitude at all times
• Understands and appreciates the varying needs of guests and reacts accordingly in a helpful and proactive manner
• Complete all position training and stays current on operational changes and signs off on any procedural change
• Maintain the cleanliness of the workstations and the working areas
• To respect and follow the entry operations grooming standards at all the time
• Any other duties as may be reasonably requested by the Management Team

Qualifications:

Essential: High school certificate or technical diploma

Desirable: College degree or technical diploma in similar stream

Experience:

Essential:

• 3 years of previous experience in Service/ Entertainment/ Hospitality industry
• Adapting to changing work environment whilst keeping a positive attitude
• Hands-on operational experience in a cash handling area
• Deliver exemplary guest service at all times

Desirable:

• 2 years' experience in a cash handling area at a theme park, amusement park, water park or themed attraction / retail venue
• Experience working at a start-up business at the opening
• Able to work unsupervised
• Guest service skills training and certification

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!