ATTENDANT

REPORTING TO: BRANCH MANAGER

KEY OBJECTIVES OF THE POSITION
 Provides customer service support to the organization
 Analyzing and initiates and/or implements corrective action In order to provide excellent level of customer satisfaction is maintained.
 Handling of difficult or unusual situations.
 Guest service officer reports to work as per

MAIN DUTIES
 Provide information about facilities, entertainment options, rules and regulations, answer guest questions and make recommendations as necessary.  Assist customers with questions regarding the purchase of, account summary or activity summary of their voucher.  Perform minor maintenance on all games equipment as directed by management.  Maintain Laser Tag vests as requested by management.  Monitor event activities (Laser Tag – To ensure adherence to rules and safety procedures.  Process payment transactions.  Perform all opening, mid-day or closing preparation, cleaning and maintenance duties according to the requirements of the shift worked.  Keep informed of shut-down and emergency evacuations procedures.  Perform other duties as assigned and/or directed by Company management.

CUSTOMER SERVICE
 Assists the customer’s enquiry on events packages and general inquiries
 Deals with member of the public in a polite and courteous manner ensuring outstanding customer experience

QUALIFICATION
 Possess and maintain a current knowledge of the main event facilities and activities; including the services and products for customer purchase.  Ability to operate computer, cash register and credit card verification equipment.  A minimum of 2 year prior job experience with cash handling and public interaction responsibilities is preferred.  Possess good customer relations abilities, outgoing and friendly manner, courteous and cooperative attitude, team oriented.  Knowledge of workplace safety procedures.  Well-groomed and neat appearance.

GENERAL
 Hours and Schedule of work – 9 hours including break,
 6 days a week, 1 day weekday off