Job Description
This Engineering function is responsible for maintenance and planning across the hotel to ensure full availability and serviceability of hotel facilities and to minimise disruption for guests. It is responsible for overseeing all repair work, preventative maintenance and reconstruction work is completed to standard, as well as ensuring functional emergency recovery plans.
WHAT YOU WILL NEED TO SUCCEED
• Minimum Certification in Maintenance Engineering or related Technical field / Degree in Electrical or Mechanical Engineering.• Minimum of 2 years’ experience in a similar position in a 5-star hospitality company. • Minimum 5 -6 years in Hospitality industry.• Good knowledge of engineering budgeting and monthly forecasting.
• Oversee and ensure all operational tasks of the department are conducted in line with the service standards and procedures. • Coaching and training on-the-job. • Providing constructive feedback (on- and off-the-job). • Analyzing operations and assigning resources accordingly. • Conducting huddles during shifts to ensure seamless communication. • Prevent complaints and ensure adequate service recovery where needed. • Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart. • Put Customer First• Drive for Results• Learning• Resilience• Adaptability
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
