Job Description
What You Will Be Doing
This role is responsible for leading the transition of telesales activities to digital customer engagement channels.
It ensures a seamless shift from traditional calling methods to digital platforms, enhancing customer experience, operational efficiency, and channel adoption.
The position involves close collaboration with cross-functional teams to implement digital solutions and assist customers in embracing new technologies.
Key Responsibilities
Lead the complete migration of telesales operations to digital customer engagement channels.
Develop and implement a comprehensive digital migration strategy aligned with business objectives.
Analyze customer data to identify trends and opportunities for optimizing digital adoption.
Collaborate with Marketing, IT, and other teams to ensure seamless integration of digital tools.
Conduct training programs for staff to ensure proper usage of digital platforms.
Monitor and assess the effectiveness of digital channels, making improvements as needed to enhance customer engagement.
Handle customer feedback and challenges related to the transition from calling to digital.
Develop metrics and KPIs to track the success of the digital migration and customer adoption rates.
Manage and resolve issues related to the migration, ensuring minimal disruption to business objectives and customer service.
