Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Job:
An opportunity has arisen for an Associate Director – Loyalty, Engagement and Events to join the Brand Team in Jumeirah Group Services.
- Lead global member engagement and loyalty initiatives for Jumeirah One, enhancing personalized experiences, strategic partnerships, and exclusive events for elite members.
- Drive marketing alignment with brand positioning, ensuring seamless integration of Jumeirah One branding and messaging.
- Transition the Member Engagement Centre into a proactive, relationship-driven unit.
- Collaborate with the Partnerships Lead to maximize opportunities with key partners, such as Williams Racing.
- Develop and execute an experiences and events strategy, including monthly and quarterly activations for elite members.
- Oversee annual marketing and campaign planning for Jumeirah One, ensuring alignment with global brand strategy.
- Enhance the member journey by integrating personalized touchpoints across multiple marketing channels.
- Design a recognition strategy for elite-tier members, incorporating a structured activation schedule for key hotels and seasonal events.
- Establish a Steering Committee with regular focus groups of high-profile guests to test and refine new ideas, member experiences, and benefits.
- Ensure the effective application of the brand code and positioning within Jumeirah One.
- Lead PR initiatives as part of the loyalty program evolution.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 5 years in a marketing/ engagement role required, with at least 1 year in a management role.
- Proven experience in the luxury hospitality industry.
- Strong strategic thinking and a proactive approach.
- Advanced proficiency in Microsoft Office Suite.
- Exceptional attention to detail and accuracy.
- Flexible and adaptable, able to thrive in a fast-paced, evolving environment.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
