Associate Director - Crisis & Communications

Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. You will be challenged to push convention and your creativity to find modern ways to drive consumer behavior in today’s socially charged, digital environment. 
We are passionate, unconventional, and driven by a desire to do the best work possible. We get results for our clients and have the trophies to prove it. Our 6,000 people in more than 60 offices globally deliver communications strategies that give our clients the confidence to lead, act with certainty and earn the lasting trust of their stakeholders.  
THE ROLE
We are looking to hire an individual with a background in consulting for leading international companies and counselling them on complex reputational issues.  
You will support and manage some of our biggest global clients, including high-profile consumer and B2B organisations. This will involve working closely with our international colleagues to respond to issues which could include operational incidents, product safety matters, commercial sponsorship issues, corporate governance crises, societal issues, brand marketing and campaign controversies, workplace misconduct, legal proceedings and corporate restructurings.
You must be able to deliver strategic counsel, blending earned, owned, paid and social media, and be able to advise beyond media relations to look at the client’s full stakeholder eco system.

KEY ROLES AND RESPONSIBILITIES

• Counselling clients confidently and maturely on managing actual and potential reputational issues and crises 
• Developing materials to support client counsel such as risk assessments, stakeholder analysis and engagement plans, scenario maps, strategic communications plans, Q+As 
• Managing and developing client relationships, exhibiting best practice in client handling 
• Supporting on and/or leading day-to-day on a varied portfolio of accounts 
• Overall account project management and overseeing quality and operational performance, by ensuring work quality and deadline adherence for all account team members  
• On accounts involving more than one Edelman office or team - working within integrated teams and across practices and overseeing multi-market coordination 
• Full responsibility for overall financial management on their accounts – forecasting, hours allocation for team members, project & plan budgeting, managing servicing levels 
• Writing plans, proposals and contributing to new business pitches (including RFP proposals) and driving the development of pitch materials 
• Developing and coaching more junior team members, and line management responsibilities 
• Identifying potential leads and areas of growth within existing clients as well as broader opportunities from a prospecting perspective 

The ideal candidate for this role will have/be:

• Hands-on experience advising clients on complex issues and crises impacting a wide variety of stakeholders across all channels, including digital/social 
• A strong track-record of managing a diverse portfolio of clients/accounts and providing senior clients with clear, confident, and well-informed strategic counsel under pressure 
• Excellent communications skills, both verbal and written – including strong attention to detail and the ability to develop high-quality deliverables to tight deadlines (e.g. strategy and positioning documents, messaging, client proposals, and editorial copy)  
• Highly organised with proven ability to effectively project-manage teams and budgets – including managing client expectations against budgets / results 
• Enthusiastic, ambitious and self-driven team player with strong sense of initiative – desire to take ownership and responsibility over tasks and learn/grow/develop professionally   
• Passion for networking, both internally and externally, to develop contacts and generate new thinking and ways of working 

WHAT’S IN IT FOR YOU?

• An opportunity to shape your future and work with some of the smartest and most energetic people in the PR industry, who will nurture, challenge and enable you.
• We offer hybrid work environment.
• Big potential for personal growth, training, and further development of skills
• A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.
• A huge variety of virtual learning and development resources to support your personal and professional growth.If this sounds like the role for you, please apply now for immediate consideration. 
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