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E-COMMERCE · Dubai
Associate - CRM
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What you'll be doing
CRM System Management
Maintain and optimize CRM systems to ensure data accuracy and consistency Provide training and support to internal teams on CRM software usage Resolve any technical issues that arise related to the CRM system Work closely with IT, marketing, and sales teams to integrate CRM processes into workflows
Campaign Development
Develop and execute targeted marketing campaigns to engage, retain, and upsell customers Analyze customer and CRM data to identify trends, preferences, and provide actionable insights to marketing patterns
Customer Retention & Engagement
Identify opportunities to enhance customer satisfaction and retention through personalized outreach Develop loyalty programs, feedback loops, and customer satisfaction surveys Improve clienteling and customer retention across the region Ensure 100% data completeness
Reporting & Performance Metrics
Create dashboards and reports to share CRM insights such as customer acquisition and retention rates with leadership.
What you’ll need to succeed
Behavioral Competencies:
Agility, Resilience, and a results-driven mindset. Inclusive mindset and ability to collaborate across teams. Creativity and high problem solving skills to bring new ideas. Arabic writing skills is a plus.
Technical Competencies:
2+ years experience in CRM/Clienteling or similar fields. Familiar with salesforce and CRM processes Excellent data managing skills: data completion, linkage etc. Confident excel and reporting skills Retail experience is a plus
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
E-COMMERCE · Dubai
Associate - CRM
Gender We would like to know more about our candidates. Please note that any of the information that you provide does not affect your chances of being awarded the role. If you are happy to, please provide us with the information below. This information is completely voluntary.
