Assistant Sales Manager

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KEY PERFORMANCE INDICATORS

• To provide sales support to the Director of Sales.
• To respond to all guest requests, maintain standards of service and client relationships.
• To achieve sales target set by hotel.
• Is aware of and abides by all hotel policies, procedures & relevant legislations
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Ensures all directions are followed out at the request of any level of Senior Management.

Operational:

• Be actively involved in the Sales Department in order to maximize sales.
• Ensure compliance with Accor minimum standards pertaining to Sales.
• Conduct sales calls to existing and prospective leisure/corporate accounts as per areas assigned by DOS.
• Maintenance of all sales activities and account information in the Sales Database.
• In conjunction with the Sales Team, preparation and action of monthly sales activities plan.
• Entertaining of qualified clients within the hotel F&B Outlets.
• Attend and assist in the co-ordination of hotel functions as requested by DOS.
• Preparation of monthly report to Director of Sales.
• Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.
• Establish and maintain relationships with all the current and prospective customers.
• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided
• Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue.
• Plan & initiate action plan to approach and secure new business for the organization.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Assist the team in the development of the Strategic Sales Plan for the segments.
• Ensure to achieve objectives established in the Organization’s Strategic Plan.

Profile

Knowledge and Experience

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 2 - 3 years of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times