About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
Responsible for overseeing all facets of the outlet, ensuring consistent and thoughtful service leading to creating unforgettable moments for guests’ worth sharing.
Assists the Outlet Manager in day-to-day operations, leads by example and instils a culture of continuous learning and improvement among Colleagues; actively participates in Employee relations activities and programs, responsible to achieve the optimum level of guest satisfaction and outlet profitability maintaining an atmosphere of teamwork, motivating Colleagues leading to high team morale
Main Duties:
- To always embrace the Jumeirah Hallmarks
- To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
- To assist with hiring, training, supervising and discipline all outlet colleagues.
- To maintain a friendly yet unobtrusive manner with all guests.
- To possess a management ability that ensures a successful handling of the outlet
- To control reservations and seating of the outlet.
- To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all colleagues.
- To anticipate, in advance, all materials and supplies and assure their availability.
- To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
- To observe daily conditions of all physical facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime.
- To communicate with other departments to ensure a supporting team of professionals.
- To communicate with the Chef, and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns.
- To ensure a safe working environment for all colleagues within the outlet.
- To forecast covers and revenues and then schedules accordingly.
- To develop all colleagues for future advancement.
- To recommend salary adjustments, transfers, promotions and dismissals.
- To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
- To assist in completing and conducing performance evaluations for all colleagues.
- To maintain a daily log for communication between outlet colleagues.
- To supervise the public areas and restrooms.
- To attend and participate in all required meetings.
- To promote teamwork and foster a harmonious working climate.
- To promote good public relations and handle complaints or concerns of guests.
- To handle all inventories directly involved with the operation of the outlet.
- To utilize the computer system in ringing, printing and closing checks as well as shift reports and other Office usage
- To recognize and address potential disruptive or undesirable guests.
- To properly handle and report employee and guest accidents.
- To respond properly in any hotel emergency or safety situation.
- To perform other tasks or projects as assigned by hotel management.
- To assist in laying out goals and develop strategies to accomplish said goals.
- To forecast necessary staffing to get the job done.
- To continually be aware of departmental needs as they relate to production and staffing.
- To assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance.
- To control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.
- To formulate and recommend changes to improve colleague’s performance and teamwork.
- To keep colleagues informed about hotel policies and changes.
- To assist in managing and controlling overall expenses of the outlets focusing on higher revenue and profit.
- To work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served.
- To keep informed of special events such as Ramadan, Eid, etc.
- Knowledge of P.O.S. system of hotel
- To keep the waste factor in the hotel at a minimal level.
- To ensure that colleagues maintain inventories and par stocks.
- To posses the ability to budget and control expenses
- To be knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination.
- To identify potential problems and ask for assistance before breakdown occurs.
- To provide lateral service within the hotel whenever needed
- We always deliver our Hallmarks
- We always answer the telephone in person
- We enthusiastically welcome all our guests
- We know all our guests’ preference and deliver personalized experiences
- We fondly bid farewell to our guests and invite them to return
Qualifications
- High school degree
- Hotel School Degree or diploma or equivalent
- Train the Trainer, Up-selling skills training, HACCP
Experience
- A total of 4-5 years Food and Beverage experience
- 2 years minimum in a similar role in a 5 * international environment
- Experience working in a multi-cultural environment
Skills
- Well versed in financial aspects of operations
- Knowledge of Micros Point of Sale system
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, , life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
