Assistant Outlet Manager

As Assistant Outlet Manager, you will report to the Food & Beverage Manager, and will be responsible for the short and long term planning and management of the outlet operations across the hotel in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team to ensure consistent standards, continual service improvement and development of the colleagues’ skills
• Evaluate the performance of assigned team members and provide continual direction, feedback and coaching  
• Responsible for the timely set up of the assigned Food & Beverage outlets, according to the meal settings and in line with the opening hours
• Ensure consistently high standards for the welcome and seating of arriving guests, and for the overall hospitality experience delivered in the outlets
• Maintain a professional and friendly relationship with the outlet patrons
• Tour the outlets and all related areas frequently and with variation across different shifts, ensuring the highest possible service, cleanliness and maintenance standards at all times
• Proactively provide recommendations for F&B product and service enhancement according to observation, guest feedback and industry best practice
• Maintain, utilize and grow the outlets’ database of regular guests
• Be actively involved in the outlets’ promotional activities, and collaborate with colleagues within other departments including Marketing, Sales and Front Office to ensure their success
• Identify revenue generation opportunities and consult and collaborate for their actualization