Oversee day-to-day operations of credit administration activities for trade working capital products and business loans, including documentation management.
Ensure timely and quality services for internal and external customers within the BBG vertical to maximize customer satisfaction.
Key Responsibilities / Accountabilities:
Lead multiple processes supporting customer fulfillment for Credit Administration, including BBG credit operations, documentation, limit loading, and disbursements.
Possess a comprehensive understanding of Business Banking products.
Monitor key performance metrics, identify areas for improvement, and implement necessary changes.
Foster an environment of adaptability and continuous learning through cross-skilling and proactive resource reallocation to ensure stable and consistent service delivery.
Ensure compliance with all relevant banking laws, regulations, and industry standards.
Manage operational risks by identifying potential risk areas and implementing proposed solutions. Stay updated with regulatory changes to ensure continuous compliance.
