Assistant Manager - Telecommunications - Madinat Jumeirah Resort Functions (National Talent)

About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:

An exciting opportunity has arisen for a Assistant Manager – Telecommunications in Madinat Jumeirah Resort Functions. The Assistant Manager will be responsible for providing exceptional support and service to hotel guests, ensuring their needs and requests are promptly addressed to enhance their overall experience. The main duties and responsibilities of this role are:

• Provide guests with information about hotel amenities, services, local attractions, and directions, addressing any inquiries promptly and accurately.
• Assist guests with booking reservations, arranging transportation, and organizing special requests or activities to enhance their stay.
• Address and resolve guest complaints or concerns in a professional and timely manner, escalating issues to the appropriate department if necessary.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean, well-maintained, and ready for occupancy.
• Serve as a liaison between guests and various hotel departments to facilitate communication and ensure guest needs are met efficiently.
• Maintain accurate records of guest requests, preferences, and feedback to provide personalized service and improve guest satisfaction.
• Assist guests with billing inquiries, processing payments, and provide receipts, ensuring accuracy and transparency in all transactions.
• Support the coordination and execution of guest events, meetings, and special occasions, ensuring all arrangements meet guest expectations.
• Monitor the lobby area, report any suspicious activities, and ensure the safety and security of guests and hotel property at all times.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• UAE National as per government requirements
• Minimum of high school diploma
• 1-2 years experience in a similar role
• Effective communication skills in English and Arabic
• Good command of written and spoken English
• Must have leadership and team management skills
• Must be detail oriented with excellent problem-solving skills

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.