Assistant Manager - Housekeeping - Zabeel House the Greens by Jumeirah

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share. Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day. 

Our property, Zabeel House the Greens by Jumeirah, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness center awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Role:

An opportunity has arisen for an Assistant Manager Housekeeping to join our Housekeeping Department in Zabeel House the Greens by Jumeirah. This position reports to the hotel General Manager.

The main duties and responsibilities of this role:

• Supervises and coordinates housekeeping attendants to ensure services are carried out efficiently and to the highest standards, including punctual reporting and correct uniform wear.
• Interacts with suppliers and contractors to ensure quality and timely delivery of services and supplies.
• Maintains detailed records of all deep cleaning activities and follows up on out-of-order rooms to ensure timely resolution.
• Conducts regular inspections of corridors, public areas, back of the house, and rooms to ensure proper cleaning and maintenance of equipment.
• Handles guest complaints according to customer feedback SOPs.
• Assists in taking and maintaining various inventories, ensuring the availability of resources to carry out all tasks.
• Ensures housekeeping staff receive necessary training, conduct evaluations, and develop training plans to enhance performance and motivation.
• Ensures all colleagues understand and adhere to the property’s policies on fire, hygiene, health, and safety, and promotes an awareness of customer requirements.
• Assists with administrative tasks, ensuring clear and concise records are maintained and that changes are documented appropriately.
• Mediate with Front Office, Engineering, and F&B departments to ensure rooms are ready for guests, maintenance is performed as scheduled, and special needs are met.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential:

• Diploma in Hotel Management
• A Bachelor’s Degree in Hospitality or any other relevant field
• 5-8 years of experience in a junior management role within housekeeping in a luxury hotel.

About the Benefits:

This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.