Assistant Manager - Front Office - Jumeirah Saadiyat Island (National Talent)

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. 

About the Job:

An opportunity has arisen for an Assistant Manager to join our Front Office Department in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role: 

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition 
• Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
• Assists the Front Office Manager in all aspects of their duties
• To handle and resolve any guest complaints received at the Front Desk
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready on Arrival” policy is adhered to
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for Front Office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of Front Office Manager.
• Maintain inter-departmental relationships to ensure seamless customer service
• Must be able to perform any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 Years experience as an Assistant Front Office Manager in a luxury Hotel Brand
• Outstanding concern for quality, hospitality and guest satisfaction
• Great financial management experience (P&L, forecasting, budget)
• Strong knowledge of property management systems
• Knowledge of Front office applications
• Exceptional People Management Skills, maintaining a positive approach, able to handle conflict and confrontation 
• Strong Leadership and organisation skills with a “hands on approach”
• Excellent organization and time management skills
• Superb Communication Skills, both verbal and written

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry