Key Accountabilities:
· Manage and control the entire service and operational activities/deliveries of an assigned building or geographical operational area under direct responsibility including Mechanical, Electrical, Plumbing, Fire and Civil Engineering, cleaning, security and specialist services in the most effective manner.
· Motivate and lead subordinates to execute and perform job responsibilities for maximum productivity while maintaining a high degree of morals.
· Create and Develop yearly Preventive Maintenance schedules as required to upkeep the equipment/facilities of assigned operational areas in optimum operational condition at all the times with minimized downtime.
· Act as the direct customer-facing representative of the assigned building or geographical operational area in dealing with the customer for day-to-day operational requirement.
· Attending to client daily, weekly, monthly meetings as required, find meaningful remedial/corrective actions when responding to client complaints this includes visiting and discussing with the client/end user of his/her dissatisfaction/comments. Escalate maters beyond the operational responsibility to top management.
· The production of the periodic progress reports as required and agreed with the board members.
· Design and develop operational procedures taking into account health and safety, quality and environment concerns.
· Co-ordinate with the supervisory staff to execute the Preventive Maintenance, cleaning schedules, security management plan and crisis management plan.
· Periodic site visits to ensure the work is executed as per the time and within allocated budget meeting best industry practices.
· Ensuring that all sub-contracted staff used on operational delivery are approved and competent for the specific tasks.
· Maintenance of a safe working environment for all staff and subcontractors engaged by the company and fully aware of EHS procedures.
· The review of estimates/proposals as required for service contracts/refurbishment projects or variations.
· Fully responsible for ensuring proper surveying, preparing of snag reports, taking over and managing DLP and warranties of all new facilities falling within the assigned building or geographical operational area.
· Fully responsible for implementing audits of contract performance of assigned building or geographical operational area from a technical perspective; add value to the contract through conducting maintenance reviews, trend analysis and identifying prevention solutions including energy management. Contributing to continuous improvement and drive for value for money.
· Fully responsible for ensuring the availability of staff at all the times for schedule works and emergency requirements meeting the required service delivery levels.
· Ensure availability of all required minimum stock levels of parts and materials at all the times delivering the services with minimized downtime.
· Ensure annual staff leave schedule in place for coming periods.
· Fully responsible for ensuring timely delivery of ageing reports, collections to the board.
· Fully responsible for presenting the monthly and yearly P&L to the board.
· Organize the Monthly/quarterly meetings and AGMs.
· Prepares analytical reports on collections and expenditures to be included in the AGM presentation in coordination with Finance Department.
· Fully responsible for the coordination and review of fit out works in his/her assigned buildings.
· Implements measures as approved by management and the board to improve collection of service charges in coordination with the collection team.