Assistant Guest Relations Manager - Jumeirah Marsa Al Arab

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Assistant Manager to join our Guest Relations Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards. 

• Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management. 

• Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant. 

• Have comprehensive knowledge of all products, confidently describe them to customers, and take orders accurately by asking relevant questions. 

• Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well-planned events. 

• Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience. 

• Have a thorough understanding of the brand concept, history, and vision, and be able to explain these to customers when asked. 

• Maintain an immaculate and presentable appearance, understand the importance of first impressions, and ensure immediate and proactive problem resolution with the support of the Outlet Manager. 

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar position in a 5 Star Luxury Hospitality
• Strong attention to detail
• Strong knowledge on Opera system
• Flexible and adaptable to changing business needs and processes

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.