Assistant Front Office Manager

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina as Assistant Front Office Manager. 

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence. 

A little taste of your day-to-day:        

• Drive the smooth operation of the Front Office by upholding the highest service standards. Conduct regular operational checks to ensure adherence to brand guidelines and continuous improvement.
• Inspire and guide our Front Desk team by prioritizing and delegating daily responsibilities. Provide ongoing mentorship and support to foster a motivated and high-performing team.
• Champion guest satisfaction by reviewing and addressing feedback through surveys, social media, and direct interactions. Act as Manager on Duty to deliver timely solutions and enhance the guest experience.
• Proactively identify and resolve service challenges to ensure all guest needs are met with efficiency and care. Continuously seek opportunities to elevate service quality.
• Collaborate with various departments and stakeholders to ensure seamless Front Office operations and contribute to a harmonious work environment.

What we need from you: 

• Bring a minimum of 4 years of Hotel Leadership experience with a strong background in Front Office operations. Your expertise in guest relations and team management will be a key asset.
• Exhibit excellent customer relations, time management, and problem-solving skills. Demonstrate the ability to lead with positivity, motivate your team, and adapt to various situations with ease.
• Be results-oriented, proactive, and a quick thinker who thrives in dynamic environments. Your analytical skills and commitment to delivering exceptional service will drive success in this role.

If you are passionate about hospitality and ready to take on a leadership role that makes a difference, we would love to hear from you. Join us and be part of a team that values creativity, collaboration, and growth.

What You Can Expect From Us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?