Job Description
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.About the Job:An opportunity has arisen for an Assistant Front Desk Manager to join the Guest Relations team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role: Conducts pre arrival stage for VIP1 and VIP2 by contacting guests to collect relevant information in order to best prepare arrival experience and support the GRE where needed. Update guest reservation with collected information and ensure allocation and preferences are met. Recognizes all repeat and important guests and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements. Maintains open line of communication and ensures guest complaints are logged and feedback are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments. Leads, motivates & continuously develops the subordinated team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores. Conducts regular quality checks on the floor receptions to ensure Jumeirah and LQA standards are maintained to the highest level at all times. Monitor and assess the team performance through role plays and tests based on the departmental SOPs. Ensures that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies,HACCP, Butler’s grooming standards, punctuality/ attendance procedures and Quality standards. Inspect VIP1, VIP2 suites arrivals in order to ensure that everything is in working conditions and properly set for the guest. Checks TDS for VIP1, VIP2 suites in order to ensure that everything is in working conditions and properly set accordingly. Ensures VIP courtesy visit/call day prior to departure, offer express check out Conducts VIP departure/check out in room or on the floor as per guest needs Meet VIP guest upon departure to check on their stay experience.About You:The ideal candidate for this position will have the following experience and qualifications: Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment. Clear and effective communication skills in English and another language (preffered). Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.About the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
