About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Attend regular operational meetings to ensure effective coordination and partnership between departments.
Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
Work collaboratively and professionally with co-workers and supervisors.
What you bring
Minimum 2 years in hospitality management role at front desk, preferably in luxury hotels or resorts.
Proven record of leading and motivating diverse teams.
Ability to thrive in high-pressure environments, maintain composure, and adapt to dynamic situations.
Strong knowledge of rooms division operations in the luxury resort operations and proficiency with different systems.
Excellent communication and problem-solving abilities for engaging with guests, staff, and stakeholders.
What do we offer:
Work Authorization
Competitive tax free salary and service charge
Live out allowance or staff housing accommodation
Medical and life insurance
Paid annual leave
Paid home leave ticket
End of service gratuity
Learning & Development Programs
Career opportunities and international transfer
And more...