Assistant Floor Manager
Abu Dhabi, United Arab Emirates Assistant Floor Manager
About the job Assistant Floor Manager
JOB TITLE:
Assistant Floor Manager
POSITION TYPE:
Full Time
REPORTING TO:
Floor Manager
OBJECTIVES:
To assist the Floor Manager in the organization and supervision of service on the Floor.
To assist the Floor Manager in preparing the Restaurant, including all necessary mise-en-place for service.
To be fully familiar with every dish on the menu and to provide explanations as requested.
To treat our guests like Superstars!
DUTIES:
To follow our Cycle of Service at all times.
To ensure that the service is always performed in a professional manner and to the style as specified by the Floor Manager.
To supervise cleaning of the agreed designated areas, in accordance with laid-down procedures, morning /evening routines and hygiene requirements.
To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and within the time allocated.
To ensure dirty or damaged napkins are counted and exchanged for clean, usable items.
To take responsibility for service in the designated area of the restaurant during the shift.
To assist the Floor Manager in the preparation and presentation of training programs, briefings and SOPs.
To monitor sideboards and stations and ensure they are adequately stocked with replacement cutlery, napkins or other established needs, be they food or equipment.
To supervise the taking of customer orders by the waiters and ensure these are given to the appropriate person to execute.
To be totally familiar with the composition of all menu items.
To supervise the serving of food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
To ensure that table maintenance is always respected and that our guests are always at ease and comfortable when sat down at the table.
To ensure that customers are correctly charged. Present the bill and take payment from the customer, in accordance with the procedures of the establishment.
At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
To redirect customer complaints to the restaurant manager / General manager.
To carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
To be continually aware of, and maintain, the highest standards of personal hygiene and dress code.
To ensure that all subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress code.
To attend meetings and training courses as required.
To report any suspicious packages or parcels to management without delay.
To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
To make sure all records for the floor department are always up to date at the start and end of the shift (including floor set up/breakdown checklists, fire exit checks, floor cleaning checklists etc.)
To lead by example and support your staff in every which way possible.
To prepare section allocations at the start of the shift.
To cover waiters sections when relieving them for breaks.
To touch every table and obtain feedback from each table and pass that on to Floor Manager/AGM/GM.
* Carry out any other reasonable request asked by the management.
