Assistant Executive Housekeeper - Housekeeping - InterContinental® & Crowne Plaza® Hotel Dubai Festival City

Do you see yourself as the Assistant Executive Housekeeper for both InterContinental® & Crowne Plaza® Hotel Dubai Festival City?  
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
 

• Leading a fully-fledged housekeeping department including extensive public areas, laundry, rooms, and staff uniforms.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members.
• Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety, and hygiene standards
• Handling complaints and special requests to keep every guest happy.
• Maintaining inventory levels, preparing budgets, and driving productivity
• Maintaining and ordering supplies and equipment while minimizing waste – in support of our green initiatives
• Planning for manning required in line with productivity benchmarks, seasonal requirements, and upcoming events to ensure productivity, maximize resource efficiency and ensure the highest standards of housekeeping is always kept.
• Developing teams to ensure proper checking and supervision of staff.
• Ensuring adequate stock levels of uniforms, linen, amenities, and equipment
• Weekly Scheduling of employees to ensure that all areas are well manned according to occupancy and prepared to receive our guests.
• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives.
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies and labor.
• Carry out the special requests from guests, VIPs, repeat visitors and club members.

What we need from you:

• Excellent communication and strong interpersonal leadership skills.
• Ideally having a Hospitality Management qualification or related field.
• Strong knowledge of all policies and procedures related to housekeeping.
• Proficient in the use of Microsoft Office Applications and Opera System.
• Experience with luxury brand standards, ideally in a 5-star property with 800+ rooms.
• Over 2 years of experience in a similar role.
   

What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?