Job Description
Company Description
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
Job Description
- Assist in overseeing the daily operations of the hotel Bars (6 bars)
- Ensure a high standard of service and hospitality to all guests.
- Manage and maintain the cleanliness and organization of the bar area.
- Monitor the quality of drinks and service and maintain consistency.
- Assist in recruiting, training, and supervising bar staff.
- Ensure the staff are well-trained in drink preparation, customer service, safety protocols and hotel internal policies
- Delegate tasks to bartenders and barbacks efficiently.
- Provide leadership and guidance to the bar team, fostering a positive and professional working environment.
- Assist in managing bar inventory, ordering supplies, and ensuring stock levels are maintained.
- Conduct regular stock audits to track usage, minimize waste, and prevent theft.
- Help with organizing storage and ensuring proper rotation of stock.
- Ensure guest satisfaction by addressing complaints or issues swiftly and professionally.
- Maintain a friendly, welcoming environment for guests and peers
- Handle VIP customers or special requests, ensuring they have an exceptional experience.
- Assist in tracking bar revenue and controlling costs to maximize profitability.
- Ensure that cash handling and point-of-sale transactions are accurately processed.
- Help in preparing financial reports as needed.
- Ensure compliance with all local laws and regulations regarding alcohol service.
- Ensure that all health, safety, and hygiene standards are followed, including cleanliness and food safety protocols.
- Monitor responsible alcohol service and ensure that all guests are of legal drinking age.
- Work closely with the hotel’s food and beverage team, housekeeping, and kitchen to ensure seamless service and guest satisfaction.
- Coordinate with event managers for bar services during special events and conferences.
Qualifications
- High school diploma or equivalent; a degree in hospitality management or related field is a plus.
- Minimum 2 years of experience in bartending or bar management, preferably in a hotel or restaurant setting.
- Strong leadership and communication skills.
- Knowledge of bar operations, drink preparation, and cocktail recipes.
- Ability to handle cash and maintain financial records.
- Exceptional customer service skills.
- Knowledge of health and safety standards related to food and beverage service.
- Valid bartending certifications (if required by local law) and knowledge of responsible alcohol service.
